ace563 Privacy Policy
We are committed to full transparency about how your personal information is collected, stored, and protected on the ace563 platform.
Table of Contents
- 1. Introduction and Scope
- 2. What Information We Collect
- 3. How We Collect Information
- 4. Purpose of Using Your Information
- 5. Sharing Information with Third Parties
- 6. Data Protection and Security
- 7. Cookies and Tracking
- 8. Data Retention Period
- 9. Your Rights
- 10. Protection of Minors
- 11. Policy Changes
- 12. Contact Us
1 Introduction and Scope
ace563 ("we", "our", or "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. We treat your personal privacy with the utmost importance and are committed to ensuring the protection of your information.
This privacy policy applies to the ace563 website ace563.cam and all related services. It explains in detail what types of personal information we collect, how we store it, what purposes we use it for, and under what circumstances we may share it with third parties.
Please read this privacy policy carefully before using ace563 services. By registering on our platform or beginning to use our services, you consent to all the terms of this policy.
2 What Information We Collect
To provide smooth service and ensure security on the ace563 platform, we collect the following types of information:
2.1 Identity Information
- Full name (in both Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number (for KYC verification)
- Residential address
2.2 Contact Information
- Mobile number
- Email address
2.3 Financial Information
- bKash, Nagad, or Rocket account number (for transaction processing only)
- Partial bank account details
- Deposit and withdrawal history
2.4 Technical Information
- IP address
- Device type and operating system
- Browser name and version
- Cookies and session data
- Time and duration of site visits
2.5 Gaming Activity
- Betting history and game logs
- Records of bonus and promotional offer usage
- VIP level progress information
3 How We Collect Information
ace563 collects information in the following ways:
3.1 Information Provided Directly
Information is collected directly from you when you register on ace563, verify your account, make a deposit or withdrawal, or contact live chat for support.
3.2 Automatically Collected Information
When you browse the ace563.cam website, our servers automatically collect technical information from your device and browser. This includes log files, cookies, and web beacons.
3.3 During Verification
Additional identity documents may be collected during KYC (Know Your Customer) verification for compliance purposes. This information is stored with strict security.
4 Purpose of Using Your Information
ace563 uses your information only for the following legitimate purposes:
4.1 Account Management
Your information is used to create and manage your ace563 account. This includes login verification, password recovery, and ensuring account security.
4.2 Processing Financial Transactions
Financial information is used to smoothly process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
4.3 Service Improvement
Anonymous and aggregated data is used to analyze user experience and improve the quality of ace563 services.
4.4 Promotional Communications
With your consent, ace563 may inform you about bonus offers, promotional benefits, and important platform updates. You can withdraw this consent at any time.
4.5 Responsible Gaming
Gaming activity is monitored to uphold responsible gaming principles and to identify potential issues. This is for the protection of users.
4.6 Fraud Prevention
Technical and transaction data is analyzed to prevent unauthorized access, fraudulent transactions, and money laundering.
5 Sharing Information with Third Parties
ace563 does not share your personal information with any third party except in strictly defined circumstances. Limited information may be shared in the following situations:
5.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete deposit and withdrawal processing. These partners also follow strict privacy policies.
5.2 Identity Verification Services
As part of the KYC process, your identity may be verified through trusted third-party verification services.
5.3 Legal Obligations
ace563 may be required to provide relevant information in response to legal orders, court directives, or legitimate requests from regulatory authorities.
5.4 Technology Service Providers
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, or Spribe use limited technical information for the proper operation of their games. They may not use this information for any other purpose.
6 Data Protection and Security
As a safe and reliable platform, ace563 has adopted industry-standard security measures to ensure the highest level of protection for your information.
6.1 SSL Encryption
All data transmission on the ace563.cam website is secured through SSL (Secure Sockets Layer) encryption technology. This ensures that information sent between your browser and our servers cannot be read or altered by third parties.
6.2 Data Storage Security
Your personal information is stored in encrypted databases. Sensitive financial information is protected with an additional layer of encryption and can only be accessed by authorized personnel.
6.3 Access Control
ace563 staff can only access the minimum amount of information necessary to carry out their duties. All staff are bound by strict confidentiality agreements.
6.4 Security Testing
Platform security is maintained through regular security audits and vulnerability assessments. If a security breach occurs, affected users will be notified promptly.
6.5 Password Protection
Your account password is never stored in plain text — only a one-way hash is stored. No ace563 staff member will ever ask for your password.
7 Cookies and Tracking
The ace563 website uses cookies and similar tracking technologies to improve your browsing experience.
7.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, store security tokens, and remember your preferences. Without these cookies, ace563 will not function properly.
7.2 Analytics Cookies
Anonymous analytics cookies are used to analyze user behavior and improve the platform. This data is aggregated and is not used to identify any individual.
7.3 Cookie Controls
You can delete or block cookies at any time through your browser settings. However, blocking essential cookies may cause some features of ace563 to not work properly.
8 Data Retention Period
ace563 retains your information only for as long as necessary:
8.1 Active Account Data
All personal and transaction data is retained while your ace563 account remains active. This is necessary for the smooth delivery of services and for resolving any disputes.
8.2 Closed Account Data
Even after an account is closed, financial transaction records and KYC information are retained for a specified period due to legal obligations. Once this period ends, the data is securely deleted.
8.3 Log Files and Technical Data
Security-related log files are generally retained for a limited period. This data is used for fraud investigation and platform protection.
9 Your Rights
As an ace563 user, you have several important rights over your own personal information:
9.1 Right to Access
You may request a copy of the information ace563 holds about you. This request should be made via live chat or email.
9.2 Right to Correction
If any of your information is incorrect or out of date, you may request a correction through the ace563 support team.
9.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information in cases involving legal obligations or ongoing disputes.
9.4 Objection to Data Processing
You can object to the processing of your data for specific purposes (such as marketing communications). Such objections will be considered promptly.
9.5 Right to Withdraw Consent
If you have previously given consent for your data to be used for a specific purpose, you may withdraw that consent at any time. Withdrawing consent will not affect the validity of any processing already completed.
10 Protection of Minors
ace563 provides services only to those aged 21 and above. We strictly refrain from collecting or storing data from minors.
Age is verified at the time of registration and re-confirmed through documents collected during the KYC process. If an account holder is found to be under 21, that account will be closed immediately and the collected data will be securely deleted.
If a parent or guardian suspects that their minor child has registered on ace563, please contact [email protected] without delay.
11 Policy Changes
ace563 may update this privacy policy from time to time. If any significant changes are made to the policy, you will be notified in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered email address
- Through a pop-up notification after logging in to ace563.cam
If you continue using ace563 after a policy change, you will be considered to have agreed to the new policy. Please visit this page regularly.
To obtain a copy of a previous privacy policy, contact [email protected].
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact ace563's privacy team:
We will respond to your privacy-related requests as quickly as possible after receiving them. More complex matters may take a little longer to resolve fully, but we will keep you updated throughout the process.
ace563 believes that transparency and open communication are the foundation of a trustworthy relationship. Any feedback or suggestions regarding our privacy policy are welcome.
For related policies, see: Terms & Conditions and Responsible Gaming Policy.