❓ Frequently Asked Questions
Answers to all your questions about ace563
From opening an account to bonuses, deposits and withdrawals, games, and security — you will find detailed information on everything at ace563 right here.
Any question can come to mind when using ace563 — whether it is about registering an account, depositing money via bKash or Nagad, or the rules of cricket betting. On this page we have divided the most frequently asked questions from players in Bangladesh into five topics and provided detailed answers. If you cannot find the answer to your question here, contact our 24/7 live chat support.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
To open an account at ace563 you will need an active mobile number, a valid email address, and your name and date of birth. The registration process is simple and quick — it can be completed in just a few minutes. Please note that this platform is only for people aged 21 and above. Each person may open only one account.
No, ace563's policy allows each user to hold only one account. If multiple accounts are attempted from the same device, IP address, or payment method, all accounts may be suspended and balances may be forfeited. If you have any issue, please contact support.
Click the "Forgot Password" option on the ace563 login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. The whole process is usually completed within a few minutes.
ace563 may require account verification to ensure secure transactions and platform integrity. A copy of your national ID card or passport may be requested, especially for large withdrawals. Completing verification promptly means there will be no delays in processing your withdrawals.
Yes, ace563 is fully mobile-friendly. You can log in to ace563 directly from the browser of any Android or iOS smartphone and play all games and make transactions. You can enjoy all features without downloading a separate app.
Deposits and Withdrawals
Deposits to ace563 via bKash are usually instant — in most cases the balance appears in the account within a few minutes. If the mobile banking server is busy it may occasionally take up to 5-10 minutes. If there is an issue, contact live chat with your transaction ID.
The minimum deposit amount across all payment methods at ace563 is ৳300. For withdrawals the minimum amount is ৳1,000. The same limits apply whether you use bKash, Nagad, Rocket, or bank transfer.
Withdrawals from ace563 to Nagad are usually processed within 15 minutes to 2 hours. The process is faster when account verification is complete and all conditions are met. The same timeframe applies on bank holidays as well.
To deposit at ace563 via bank transfer, log in to the platform and select bank transfer from the deposit menu. Transfer using the specified account number and reference code. Major banks including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank are accepted. Confirmation time may vary depending on the bank.
ace563 does not charge any additional processing fee itself. However, Rocket and other mobile banking services may apply their own transaction charges — these are determined by the respective service provider's rules. Contact live chat for the latest information.
Common reasons for a rejected withdrawal include incomplete account verification, unmet bonus wagering requirements, or mismatched information. Contacting ace563's 24/7 live chat support will get you the reason and a resolution. You can reapply with the correct information.
Games and How to Play
Various betting options are available for BPL matches in ace563's cricket section — match winner, top batter, high scorer, over/under, and live in-play betting. To place a bet, go to the cricket section, select an active BPL match, and confirm your bet by entering an amount in your preferred market.
ace563 has a large collection of slots from top providers including PG Soft, Pragmatic Play, and JILI. You will find popular games like Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Super Ace. Classic slots, video slots, and Megaways — all types of games in one place.
Yes, ace563's live casino is fully mobile-optimized. Live roulette, live baccarat, and live blackjack from Evolution Gaming and Ezugi can be played seamlessly from any Android or iOS browser. With a good internet connection you can enjoy the experience in HD video quality.
RTP or Return to Player is a theoretical figure representing what percentage of total wagers a game returns to players over the long term. For example, if a game's RTP is 96%, an average of ৳96 comes back for every ৳100 wagered — but this is not a guaranteed outcome for any individual session. Knowing the RTP helps you choose a game.
ace563 only uses games from reputable software providers whose random number generators (RNG) are tested by independent bodies. SSL encryption and a secure gaming environment are maintained on the platform to ensure fair play.
In ace563's fishing games — such as JILI's Mega Fishing or Jackpot Fishing — you shoot at fish on screen to earn points or prizes. Different sizes of fish have different values and catching a boss or special fish gives bigger prizes. You can set your own betting amount.
Bonuses and Promotions
On your first deposit at ace563 you will receive a 120% bonus, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives a ৳1,200 bonus, making your total balance ৳2,200. If you deposit ৳10,000 or more you receive the maximum ৳5,000 bonus, making your total balance ৳15,000. This bonus is withdrawable after meeting a 20x wagering requirement.
A 20x wagering requirement means you need to bet the bonus amount 20 times before withdrawing. Example: if you receive a ৳1,200 bonus, you need to place a total of ৳24,000 (1,200 × 20) in bets. Once the requirement is met, the bonus balance automatically becomes withdrawable. See the terms and conditions page for full details.
You are automatically enrolled in ace563's VIP program — registration starts you at the Bronze level. Through regular play it is possible to move up to Silver, Gold, and the top Platinum level. Weekly cashback increases at each level — starting at 0.2% at Bronze and going up to 1.0% at Platinum.
ace563 VIP members receive cashback at a set rate every week. Silver members can receive 0.5%, Gold members 0.8%, and Platinum members up to 1.0% in weekly cashback. Cashback is added to the account automatically — no separate application is needed.
Generally, ace563 bonus balance can be used on slots, fishing games, and casino games. Some bonuses may apply to specific game categories. The detailed terms for each promotion are noted alongside the bonus offer. Contact live chat for more information.
Security and Responsible Gaming
ace563 uses advanced SSL encryption technology to protect your personal and financial information. All transactions are conducted through encrypted channels and information is not shared with third parties. Keeping your data secure is our top priority.
No, ace563 is only for people aged 21 and above. Age is verified at the time of registration and accounts of underage users are closed immediately. We believe in responsible gaming and are committed to protecting minors.
If you feel that gaming is having a negative impact on your daily life, contact ace563's 24/7 live chat support. Our responsible gaming page has options to set limits, take a self-break, and temporarily suspend your account. Asking for help is a brave thing to do.
Yes, ace563 offers a self-exclusion feature. You can temporarily or permanently close your account for a set period (for example 1 week, 1 month, or longer). Submitting this request via live chat or by emailing [email protected] will have it actioned promptly.
ace563 customer support is available 7 days a week, 24 hours a day. Instant assistance in Bengali is available through live chat. You can also get in touch by email at [email protected]. We are always ready to help with any issue related to games, payments, or your account.
Still have questions? Get in touch with support
Our 24/7 Bengali live chat support is always ready to answer any question you have. Start a chat now or send us an email.
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